An ombudsman, ombudsperson, ombud, or public advocate is an official who is charged with representing the interests of the public by investigating and addressing complaints of mal-administration or a violation of rights.
Ombudsman
Short Term Insurance
Tel: 011-726 8900
P.O. Box 32334, Braamfontein, 2017
Sunnyside Office Park, 5th Floor Building, Durban
32 Princess Of Wales Terrace, Parktown
Email: info@osti.co.za
Long Term Insurance
Judge Peet Nienaber
Telephone: 021-657 5000
Fax: 021-674 0951
Private Bag X45, Claremont, 7735
Email: info@ombud.co.za
FAIS ombuds
Financial Services Board
Noluntu Bam
Telephone: 012-482 8000
Fax: 012-347 0221
P.O. Box 35655, Menlo Park, 0102
Contact Insurer
Santam 0860 505 911
ABSA 0800 111 777
AIG 0861 999 006
MUA 0860 000 682
Zurich 0860 001 121
New National 0860 667 873
One
CEU
M&F 0860 24 73 65
Lion of Africa
Echelon 0860 10 34 34
The MI Cassim group of companies is accredited, authorised and regulated by the following bodies:
- Durban Chamber of Commerce
- Financial Intermediaries Services
- Financial Planning Institute
- Institute of risk management
- Financial Services Board
- Professional Indemnity
- Proudly South African
- The Compliance Institute of South Africa
Complaints Notification Procedure
Should you not have received a satisfactory level of service during your interaction with our staff or a claim please contact Mahomed Zaheer Cassim, details provided below: