Ombudsman

An ombudsman, ombudsperson, ombud, or public advocate is an official who is charged with representing the interests of the public by investigating and addressing complaints of mal-administration or a violation of rights.

Short Term Insurance

Tel: 011-726 8900

Email: info@osti.co.za

P.O. Box 32334, Braamfontein, 2017

110 Oxford Road, Houghton Estate, Johannesburg, 2198

P.O. Box 32334, Braamfontein, 2107

 

Long Term Insurance

Telephone: 021-657 5000

Email: info@ombud.co.za

Claremont Central Building

6t Floor, 6 Vineyard Road, Claremont, 7700

Private Bag X 45, Claremont, 7735

  

FAIS ombuds

Telephone: 0860 663 247

Email: info@faisombud.co.za

125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010

PO Box 41, Menlyn, 0063

Contact Insurer

Santam 0860 505 911

ABSA 0800 111 777

AIG 0861 999 006

MUA 0860 000 682

Zurich 0860 001 121

New National 0860 667 873

One 

CEU

M&F 0860 24 73 65

Lion of Africa

Echelon 0860 10 34 34

The MI Cassim group of companies is accredited, authorised and regulated by the following bodies:

  • Durban Chamber of Commerce                                              
  • Financial Intermediaries Services                                             
  • Financial Planning Institute                                                        
  • Institute of Risk Management                                                    
  • FSCA – Financial Sector Conduct Authority
  • Professional Indemnity                                                            
  • Proudly South African                                                               
  • The Compliance Institute of South Africa

Complaints Notification Procedure

Should you not have received a satisfactory level of service during your interaction with our staff or a claim please contact Mahomed Zaheer Cassim, details provided below: 

T +27 31 2078650

F +27 31 2078655

M +27312078655

E zaheer@micassim.co.za

Complaint Procedure – PDF