An ombudsman, ombudsperson, ombud, or public advocate is an official who is charged with representing the interests of the public by investigating and addressing complaints of mal-administration or a violation of rights.
Ombudsman

Short Term Insurance
Tel: 011-726 8900
Email: info@osti.co.za
P.O. Box 32334, Braamfontein, 2017
110 Oxford Road, Houghton Estate, Johannesburg, 2198
P.O. Box 32334, Braamfontein, 2107
Long Term Insurance
Telephone: 021-657 5000
Email: info@ombud.co.za
Claremont Central Building
6t Floor, 6 Vineyard Road, Claremont, 7700
Private Bag X 45, Claremont, 7735
FAIS ombuds
Telephone: 0860 663 247
Email: info@faisombud.co.za
125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010
PO Box 41, Menlyn, 0063
Contact Insurer
Santam 0860 505 911
ABSA 0800 111 777
AIG 0861 999 006
MUA 0860 000 682
Zurich 0860 001 121
New National 0860 667 873
One
CEU
M&F 0860 24 73 65
Lion of Africa
Echelon 0860 10 34 34
The MI Cassim group of companies is accredited, authorised and regulated by the following bodies:
- Durban Chamber of Commerce
- Financial Intermediaries Services
- Financial Planning Institute
- Institute of Risk Management
- FSCA – Financial Sector Conduct Authority
- Professional Indemnity
- Proudly South African
- The Compliance Institute of South Africa

Complaints Notification Procedure
Should you not have received a satisfactory level of service during your interaction with our staff or a claim please contact Mahomed Zaheer Cassim, details provided below: